Last Updated:  April 1, 2026]
Effective Date: Immediately
1. Introduction
CHATHUVR (”we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you access or use our services (the “Service”), including our website, mobile or PC applications, games, accounts, forums, chat features, and related services.
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
We may update this Privacy Policy from time to time. We will notify you of material changes and post the updated version with a new “Last Updated” date. Your continued use after changes means you accept the revised policy.
This Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
2. Accountability
We are responsible for the personal information under our control. We have designated a Privacy Officer who oversees our privacy practices and compliance.
Privacy Officer Contact:
Name/Title: Thuc Vuong - Managing Director
Email: admin@chathuvr.ca
Address: 310 Rubidge Street, Peterborough, K9J 3P4, ON, Canada

You can contact us with questions, access requests, complaints, or to exercise your rights.
3. What Personal Information We Collect
We collect personal information that is necessary for providing and improving the Service. Types of information may include:
•  Account Information: Username, email address, password, date of birth/age (for eligibility and parental consent if applicable), profile picture or avatar.
•  Gameplay and Usage Data: In-game actions, progress, achievements, playtime, session data, device information (e.g., device ID, IP address, operating system, browser type), crash logs, and performance metrics.
•  Payment Information: Billing details (processed securely by third-party providers; we may receive limited confirmation data).
•  Communication Data: Messages sent via in-game chat, forums, support tickets, or social features.
•  User-Generated Content: Any content you create, upload, or share (e.g., custom levels, screenshots, streams).
•  Marketing and Analytics Data: Preferences, interactions with ads or promotions, cookies/pixels, and tracking technologies for analytics and personalization.
•  Other: Location data (if enabled, e.g., for regional events), voice chat recordings (if applicable and only for moderation), or information from linked social media accounts.
We limit collection to what is necessary and obtain consent where required.
4. How We Use Your Personal Information
We use personal information for the following purposes:
•  To create, manage, and secure your account and provide the Service (e.g., matchmaking, saving progress, multiplayer features).
•  To process payments and manage subscriptions or in-app purchases.
•  To personalize your experience (e.g., recommendations, leaderboards).
•  To improve the Service through analytics, bug fixes, and new features.
•  To communicate with you (e.g., updates, support responses, promotional messages — you can opt out of marketing).
•  To enforce our Terms and Conditions, detect cheating/fraud, and moderate content.
•  To comply with legal obligations or protect our rights and safety.
We only use your information for these identified purposes unless we obtain further consent or as permitted by law.
5. How We Share or Disclose Your Personal Information
We do not sell your personal information. We may share it in these limited cases:
•  With service providers (e.g., cloud hosting, analytics, payment processors, anti-cheat tools) who assist us and are bound by confidentiality and security obligations.
•  With platform partners (e.g., Apple, Google, Steam) for distribution and authentication.
•  For legal reasons (e.g., responding to court orders, preventing harm, or complying with laws).
•  In business transfers (e.g., merger or acquisition, with protections in place).
•  With your consent or as otherwise permitted under PIPEDA.
We may share aggregated or de-identified data that does not identify you.
6. Cookies, Tracking Technologies, and Analytics
We and our third-party partners use cookies, pixels, SDKs, and similar technologies to collect usage data, remember preferences, and analyze trends. You can manage cookie preferences through your device or browser settings (note: disabling some may affect Service functionality).
We use tools such as [list specific ones you use, e.g., Google Analytics, Unity Analytics, Firebase]. These may involve data transfers outside Canada.
7. Children’s Privacy
If our Service is directed to or knowingly collects information from children under the age of majority (or 13 in some contexts), we obtain verifiable parental consent where required and limit collection accordingly. Parents/guardians can review or request deletion of their child’s information by contacting us.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements. When no longer needed, we securely delete or anonymize it.
9. Safeguards
We use reasonable physical, organizational, and technological safeguards (e.g., encryption, access controls, secure servers) to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification. However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Under PIPEDA, you have rights including:
•  Access: Request access to your personal information and how it has been used/disclosed.
•  Correction: Request correction of inaccurate or incomplete information.
•  Withdrawal of Consent: Withdraw consent (subject to legal or contractual restrictions; this may limit your use of the Service).
•  Complaint: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact our Privacy Officer with sufficient information to verify your identity. We will respond within a reasonable time (typically 30 days).
You can also opt out of certain data uses (e.g., marketing) via account settings or by contacting us.
11. International Transfers
Your information may be processed or stored in Canada or other countries (e.g., by service providers in the US or EU). We take steps to ensure appropriate protections are in place for cross-border transfers.
12. Links to Third Parties
The Service may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their policies.
13. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates and provide the revised Policy.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Name/Title: Thuc Vuong - Managing DirectorEmail: admin@chathuvr.caAddress: 310 Rubidge Street, Peterborough, K9J 3P4, ON, Canada
You may also contact the Office of the Privacy Commissioner of Canada:
https://www.priv.gc.ca/
1-800-282-1376
Thank you for trusting us with your information. We are committed to handling it responsibly.
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